Leadership in Conflict

Another thing from the diary. How to take leadership position in a conflict and handle it best.

• Decide to take leadership position i.e. do what it best for all concerned
• Understand energy in the situation - where conflict is coming from and why 
• In most cases it comes from a space where the other person is not heard
• Change energy
• Step back
• Make other person feel more secure
• Allow space for the other person to express
• Listen 80%, talk 20% 
• Seek participation
• Allow them to feel control by seeking their participation
• You express your fears honestly
• See results

P.S. Don't use it to manipulate. Look win-win.