Saturday, January 21, 2017

Leadership in Conflict

Another thing from the diary. How to take leadership position in a conflict and handle it best.

  • Decide to take leadership position i.e. do what it best for all concerned
  • Understand energy in the situation - where conflict is coming from and why 
  • In most cases it comes from a space where the other person is not heard
  • Change energy
  • Step back
  • Make other person feel more secure
  • Allow space for the other person to express
  • Listen 80%, talk 20% 
  • Seek participation
  • Allow them to feel control by seeking their participation
  • You express your fears honestly
  • See results

P.S. Don't use it to manipulate. Look win-win.

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