Sunday, March 19, 2023

Coaching Stories No 17 - When Giving Feedback Keep the Entire Journey in Perspective

 I am scared to give feedback because they might get upset.



People get upset when we point out something - however gentle. The key to remember here is that what they are mostly getting upset is that we are not recognising the entire journey and are only pointing out their mistakes which are minor in perspective. In fact that one error may not really be a huge thing but she will be a better person for getting the feedback.

So, the first thing to remember is

1) feedback must have a positive impact in learning, behavior etc
2) before giving it, try not to focus on the issue only. Instead look at the entire journey (for eg. If you find a mistake in a book, look at the entire effort that went into making that book, or a film or an essay or painting or whatever)
3) start from that perspective that you understand and see their journey and what went into this project

This will make them feel a lot more secure and they will now be open to listen to you simply because they now feel that you understand their journey, their perspective. When they feel less threatened, they will listen ore openly.

4) having put that into perspective, now gently come to the point where you feel there could be an improvement. Don't simple show problems, offer solutions.

The key I realised is to make them understand that you know their journey.   

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