This is very good. Good practical insights which can be used right away.
Some points I remember. I'll get some more after I listen again.
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Listen to the end of the sentence. Make them feel understood, heard to.
You don't have to respond to everything.
You don't need to have a conversation about what you don't have to say. Just say what you have to and stay quiet.
When somebody says something to belittle you - ask them to repeat it. You take the fun out of them wanting to watch your reaction. Or say 'did you say it to embarrass me or did you say that to offend me
When somebody says something disrespectful - pause and do not respond. Silence. Or you can say 'What you said is beneath me or my standard. I will not respond to that.'
When you disagree with people don't say - why are you doing this? When you ask why, they get defensive. Instead state what the problem is and ask how you can help them.
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His idea is to get things going, to communicate so we get move forward. And the best way to do that is to understand that insecure people come with their insecurities and we must understand them and go past them. We must be compassionate, kind.
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